Privacy Policy

Last updated: 28 May 2025

1. Introduction

Our Sacred Space ("we", "us", or "our") operates the website www.oursacredspace.in and provides classes, events, workshops, co-working spaces, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please refrain from using our website.

2. Information We Collect

2.1 Information You Provide

  • Booking & Registration: Name, email address, phone number when you book a class, event, or space.
  • Contact Enquiries: Name, email, phone number, and message content when you submit a contact or space enquiry form.
  • Payment Information: Payment details are processed securely by our payment partner, Razorpay. We do not store your card details on our servers.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, time spent, browser type, device information, and IP address.
  • Cookies: We use essential cookies for website functionality and session management. We do not use third-party advertising cookies.
  • Error Tracking: We use Sentry for error monitoring to improve website reliability. This may capture anonymised technical data about errors encountered during your visit.

3. How We Use Your Information

We use the information we collect to:

  • Process and confirm your bookings for classes, events, and spaces.
  • Generate and deliver event passes and QR codes.
  • Send booking confirmations and updates via WhatsApp or email.
  • Respond to your enquiries and provide customer support.
  • Process payments securely through Razorpay.
  • Improve our website, services, and user experience.
  • Prevent fraud and ensure the security of our platform.
  • Comply with legal obligations.

4. Sharing of Information

We do not sell, trade, or rent your personal information. We may share your data with:

  • Razorpay: For secure payment processing.
  • Supabase: For secure file storage (e.g., event pass QR codes).
  • WhatsApp (Meta): To send booking confirmations and updates via the WhatsApp Business API.
  • Sentry: For error tracking and performance monitoring.
  • Legal Authorities: When required by law, court order, or to protect our rights and safety.

5. Data Storage & Security

Your data is stored securely in a PostgreSQL database hosted on trusted cloud infrastructure. We implement industry-standard security measures including:

  • Encrypted data transmission (HTTPS/TLS).
  • Hashed authentication tokens (SHA-256).
  • Rate limiting to prevent abuse.
  • Input validation and sanitisation on all data.
  • CORS origin restrictions.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies

We use strictly necessary cookies for session management and CSRF protection. These cookies are essential for the website to function and cannot be opted out of. We do not use analytics or advertising cookies.

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
  • Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.

To exercise any of these rights, please contact us at info@oursacredspace.in.

8. Third-Party Links

Our website may contain links to external websites (e.g., social media profiles). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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